Returns & Exchanges
At Naturlush, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy on all eligible items. If your order doesn't meet your expectations, our dedicated team is here to ensure a smooth and transparent exchange or refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the products are in unused, resalable condition.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing